A guide to our services

Common Sense Financial Planning Limited (FSP725272, trading as Common Sense Financial Planning) holds a licence issued by the Financial Markets Authority to provide financial advice.

You can contact us at:

Phone: 027 266 7673

Email: brad@commonsense.co.nz or info@commonsense.co.nz

Address: C/- Hastings Hive, 200 Market Street North, Hastings

 

Nature and Scope of Engagement

We provide advice to our clients about their investments, life insurance and health insurance. Our financial advisers provide financial advice in relation to KiwiSaver, managed funds, some direct equities and bonds,  life insurance and health insurance. We also provide business clients/individuals with advice in regards to business insurances for key person and owner’s income protection.

We only provide financial advice about products from certain providers:

  • For life insurance, we work with five companies – AIA, Asteron, Cigna, Fidelity and Partners Life.
  • For health insurance, we work with four providers – Accuro, AIA, nib, and Partners Life.
  • For KiwiSaver, we work with two providers – Booster and KiwiWrap.
  • For investment products, we provide advice on a wide range of NZ and international based managed investment products, NZX50 and ASX200 equities, and NZ government and corporate bonds.

In providing you with financial advice, we will only consider new and existing term life, trauma, income protection and health insurance policies (if any).

 

Conduct

We, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
  • exercise care, diligence, and skill in providing you with advice
  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

 

What do our services cost?

We do not charge fees for an initial meeting.

For investment advice, we will charge a fee for the financial advice provided to a client. This fee will be calculated on the following basis: a base fee of up to $1,500 (including GST), plus $150 (including GST) per hour after the first 10 hours. This fee will be payable by the client within 7 days following when the Statement of Advice is provided to the client.

We do not charge implementation fees.

For insurance advice, we do not charge a fee but may receive a commission based upon the business placed.

Typically, we are remunerated by way of commissions received directly from product providers (example below).

As we get to know you and what is important, we will provide more specific information in relation to any remuneration we receive as a result of any advice we provide. In line with the spirit of professional disclosure below are some guidelines.

 

Type Range
Upfront (upon implementation) 50-230% first year’s premium
Ongoing 20-50% subsequent year premium
Dealer group arrangements 0 – 25% first year’s premium

Common Sense Financial Planning Limited is also a shareholder/member of the Plus4 Insurance Solutions ‘Dealer Group’. Remuneration can flow to the business from product providers via the Dealer Group, this is based on production of the group as a whole and Common Sense Financial Planning. The Business can also receive other services or benefits (related to being a FAP) from the dealer group such as compliance and marketing support.

 

Conflicts of interest

We take any perceived or real conflicts of interest very seriously and have a dedicated policy for dealing with such issues whereby we avoid, disclose and/or manage any conflicts so that our client’s interests are placed first and foremost.

For life insurance and health insurance, Common Sense Financial Planning and the financial adviser receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to Common Sense Financial Planning and your financial adviser. The amount of the commission is based on the amount of the premium.

All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme annually by a reputable compliance adviser.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive.

 

Complaints handling and dispute resolution

If you are not satisfied with our financial advice service you can make a complaint by emailing info@commonsense.co.nz, or by calling: 027 266 7673

You can also write to us at:

Common Sense Financial Planning Limited

204 Knight Street,

Hastings 4122

When we receive a complaint, we will consider it following our internal complaints process:

We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.

We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so. If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Dispute Resolution Scheme. Financial Dispute Resolution Scheme provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction. You can contact Financial Dispute Resolution Scheme by emailing enquiries@fdrs.org.nz or by calling: 0508 337 337. You can also write to them at: PO Box 2272, Wellington 6140.

 

Privacy/Data Collection

To give our clients the very best advice we need to collect personal information about their financial circumstances. In the digital age that we live in, we take our responsibilities under the Privacy Act 2020 very seriously. Some key points:

  • We only collect information relevant to the nature and scope of the advice we are providing.
  • The accuracy of this information to our advice is critical, this is where we need your help.
  • Once collected we will protect any client information.
  • You can request any personal information or ask for it to be amended at any time.
  • We will only share information where it is necessary to do so in providing the agreed services provided. If this is not part of our normal business we would only consider this with your express consent to do so. However, there are some third parties you may not be aware of that we may need to share your information with such as:
    • Financial Markets Authority (FMA) – the Regulator of financial services in New Zealand
    • External compliance agencies we may engage for quality assurance purposes.
  • We have policies and procedures for dealing with any data breaches ASAP.
  • Any information no longer needed will be destroyed securely.

You can find out more by visiting our Privacy Policy at www.commonsense.co.nz/privacy-policy/ 

Ask us – we are here to help

We welcome any questions or queries you have in relation to this important information but more importantly, we look forward to working with you.